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Check-in
20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Avda. Kukulcan, Km. 13,5. Lote 24, Cancun, Mexico, 77500

Occidental Tucancun, a 4-star all-inclusive beach hotel, features 339 fully equipped rooms and suites with impressive views of the Caribbean Sea and Nichupté lagoon. The hotel offers an exclusive Wellness Center with various rejuvenating treatments and an extensive selection of sports activities for guests.

Dining & Culinary Options

Guests can choose from a wide variety of culinary options, including a full international buffet at El Mirador and three à la carte restaurants serving seafood, Mexican, and Italian delicacies. Premium Level services are available for those seeking an enhanced experience.

Leisure & Entertainment

Occidental Tucancun provides a complete program of daytime activities and evening shows by a professional ballet company. Additionally, the hotel features three swimming pools, one with a unique lounging area, and facilities for sports enthusiasts including basketball, tennis, and volleyball.

Location & Exploration

The hotel's location allows guests to explore the nearby archaeological site of El Rey, with perfectly preserved Mayan ruins. Local transportation options include buses, facilitating easy access to nearby attractions.

Sustainability & Services

Occidental Tucancun is committed to supporting initiatives for environmental preservation and sustainability. The hotel also offers services adapted for individuals with disabilities, ensuring an inclusive experience for all guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room
Max:
4 persons
380 sq. feet 
Bed options:
2 Double beds
Shower
Coffee machine
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Oceanfront Double Room
Max:
4 persons
380 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
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Oceanfront Double Room
Max:
2 persons
380 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
Check Prices
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Cancun 6.6 mi
Airports
Cancun (CUN) 12.2 mi
Isla Mujeres (ISJ) 18.9 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Non-smoking rooms
  • Free parking
  • Off-site parking lot
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Tennis court
  • Golf course
  • Pool tables
  • Table tennis

Guest Parking

  • Cookware/ Kitchen utensils

Services

  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Foot massage
  • Make up services

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Avda. Kukulcan, Km. 13,5. Lote 24, Cancun, Mexico, 77500
Map view
street view
Avda. Kukulcan, Km. 13,5. Lote 24, Cancun, Mexico, 77500
Nearby
CancunMexico
Avenida Kukulkan
1500 ft
Mall
Luxury Avenue
800 ft
Museums
Museo Subacuatico de Arte
1200 ft
Beach
Playa Marlin
1300 ft
Mall
Kukulcan Plaza
1000 ft
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1700 ft
Shopping Area
Luxury Avenue Cancun
800 ft
Blvd. Kukulcan 13
Marlin Beach
500 ft
Restaurants
Tequila Grill
1400 ft
Kukulcan Plaza Kukulcan Plaza 2nd Level
Starbucks
600 ft
Kukulkan
La Pizza
600 ft
Hotelera Cancun Blvd. Kukulkan km 9.5 Zona Pasaje Turistico Plaza Dady-O Local B6
Mi Chelitas Bar & Restaurant
600 ft
Bvd. Kukulkan
MrPampas Kukulcan
1500 ft
Boulevard Kukulcan km 13 col. Benito Juarez
La Destileria Cancun
1500 ft
Boulevard Kukulcan km 12.65
El Fish Fritanga
1900 ft
Blvd. Kukulkan KM.12.6 Hotel Zone Between La Europea & Dominos
La Veranda
4000 ft
Blvd Kuculcan The Royal Sands
Siete
2700 ft
Boulevard Kukulcan Km. 12.5

Reviews and Ratings <br />

Feedback from previous guests about their experience.
78%
loved the resort and would return for another relaxing stay
Stunning ocean views
Exceptional staff service
Inconsistent food quality
Limited dining options
7.8/10
Very good
Rooms
7.4
Location
9.4
Service
8.8
Dining
5.4
Guest reviews
7.8/10
based on 5 reviews
4/5 based on 10308 reviews
7.7
7.7/10 based on 1547 reviews
#63 of 272 hotels in Cancun based on Tripadvisor
Jackson
United Kingdom, February  2025
8.8/10

I had a fantastic time at the hotel, which boasts beautiful ocean views and an exceptional beach right on its doorstep. The staff truly made my experience memorable with their excellent service, and I enjoyed the spacious, clean room. However, the food was hit or miss, with some meals lacking taste and variety. Overall, the amenities were great, and I appreciated being able to use them even after check-out.

Rooms
9.0
The room was oceanfront, spacious, and clean each time I returned. It had all the amenities I needed for a comfortable stay.
Service
10.0
The staff was simply amazing - from the waiters to the front desk, everyone went above and beyond to make our stay enjoyable.
Location
10.0
The hotel is perfectly located right on the beach, providing easy access to both relaxation and activities nearby.
Dining
6.0
While the buffet had a lot of options, I found the food to be inconsistent, with only a few meals standing out as truly delicious.
Facilities
9.0
The hotel had three lovely pools, and the beach area was stunning. The entertainment staff added to the fun with engaging activities.
Stunning ocean views
Inconsistent food quality
Avery
United Kingdom, January  2025
6.8/10

I had an okay experience at this all-inclusive resort. The pools and beach were beautiful and well-maintained, but the food was often disappointing and service was hit or miss. The location was decent, but my expectations for the dining options and overall service were not fully met. Given the price, I think there might be better choices out there for a seamless stay.

Rooms
6.0
The rooms were clean, but they felt a bit dated and lacked some basic comforts. The air conditioning was not working well, leading to some uncomfortable heat during my stay.
Service
7.0
The staff, especially the waiting staff, were friendly and tried their best, but they seemed overwhelmed at times. Overall, the service felt inconsistent.
Location
8.0
The hotel is conveniently located near a vibrant shopping plaza and offers a fantastic beach area with nice scenery. It's a decent spot for exploring.
Dining
5.0
The dining options were quite limited, and I was often left feeling unsatisfied with cafeteria-style food that wasn’t very appealing or warm. More variety would be ideal.
Facilities
8.0
The facilities were a highlight, with three pools and a beautiful beach area. The pools were clean and had plenty of seating available, which I appreciated.
Gerald
United Kingdom, December  2024
8.4/10

I had a wonderful stay at Occidental Tucancun, located right on the beautiful Cancun strip. The pools were fantastic, and the beach offered stunning views. While the food options were decent, it did get a bit repetitive after a week. Overall, great value for a family vacation, though the elevators could use some improvement.

Rooms
8.0
The room we initially had was a little dated and lacked a balcony, but once we moved to a room in the southern wing, it was spacious and had an amazing ocean view.
Service
9.0
Service was excellent, especially at the specialty restaurants where the waitstaff was attentive and friendly.
Location
9.0
The location is great, right in the middle of the hotel zone and close to everything, including transportation options.
Dining
7.0
Dining options were good, but some of the buffet items repeated during our stay, which was a little disappointing.
Facilities
9.0
The facilities were impressive, with three pools and direct beach access, making it perfect for relaxing days in the sun.
Richard
United Kingdom, September  2024
7.6/10

My stay at the resort was quite mixed. On the plus side, the location was fantastic with beautiful beach access and great bar service. However, the dining experience was disappointing, and the room setup could use improvements in terms of noise insulation. Overall, it was good value for the price, but the dining could have been much better.

Rooms
7.0
The room was spacious and clean with a lovely balcony, but I could hear everything in the hallway, which made it less relaxing.
Service
9.0
The staff were friendly and attentive, especially the waitstaff who went above and beyond to make our stay enjoyable.
Location
10.0
The location was ideal, right near the ocean and close to a mall, making it convenient for shopping and dining out.
Dining
5.0
Dining was underwhelming; the food quality varied greatly, and some meals were just not appealing at all.
Facilities
8.0
The resort had nice pool options and a well-maintained beach area, perfect for relaxation.
Alfred
United Kingdom, September  2024
7.8/10

I had a lovely stay at the hotel, enjoying the beautiful beach and stunning ocean views from my room. The facilities were clean and well-kept, and the ambiance was perfect for relaxation. However, the food quality left much to be desired, and I found it quite disappointing at times. Overall, while I enjoyed my time and appreciated the adult-only pool, the dining experience could definitely use improvement.

Rooms
7.0
My room had a breathtaking sea view, but it felt a bit dated and could use some TLC.
Service
9.0
The service was attentive and friendly, and I was pleasantly surprised with my room upgrade at no extra charge.
Location
10.0
The hotel location was fantastic, right by the beach and close to local attractions.
Dining
5.0
The dining options were quite limited, and I found some dishes to be less than appetizing, which detracted from the overall experience.
Facilities
8.0
The pools were nice, especially the adults-only area, providing a great space to unwind and relax.
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Rooms and Guests2 Guests, 1 Room